Ok as usual I was working late last night and I stopped by a user's desk who had a simple question.
This/last week I have deployed about 10 new blackberries in the company upgrading various people's cell phones. Normally this is a simple proceedure especially when cell phone company does the upgrades correctly. Well this was an exception. It seems that when her cell phone was upgraded they forgot to carry forward the "Call display" feature.
So the two of us call up tech support and say "Hey I'm missing the call display can you please add it?" after a little bit of a discussion between the user and tech support it is agreed that it is wanted, far more effort than required really.
Anyway it turns out that the users are allowed to ADD any features that they want but they aren't allowed to remove any features without an authorized representitive!
Someone, ANYONE, please tell me how that makes sense!