It was brought up in my company that while the earnings cycle is going on that we should have extended support hours. I find this funny because the normal line around the office is that "earnings never ends" due to work load. So anyway we the IT staff now get to humor the rest of the staff. I figure that this was something fine and dandy as I could finally have my old shift back, 12:00 to 20:00. No such luck. I was told that right now the other admin that I am working with isn't completly up to speed. He still says "I don't know how Phalse did."
Now this is a problem. The new guy has been there since January/February so one would think that after actually working in a company at an Administrator level would actually understand the systems after eight or nine months later. Now this guy is from a big bank and his normal troubleshooting is through a simple script. If something falls outside of that script than it is the next level ups job to fix.
Now I know that some people have some experience with this, eg calling the telephone company or ISP, but does anyone work with someone like this outside of those groups? Have you seen situations where this caused problems with no way of going higher?